Whenever NVC puts a new message in your CEAC account, they will send an email to every email address listed on your case. You can find these on the top-right of the summary page in a box titled “Messages.” Simply click on the message icon to be taken to the message screen, which resembles an email inbox. When NVC has an update to your case status or needs to ask you to submit additional information, they will post a message in your CEAC account. You will only be able to view them if NVC finds an error and asks you to delete the document and upload a new one. To provide additional protection, users will be unable to view documents that contain Social Security numbers and sensitive financial information once they are submitted to CEAC.
You need two unique pieces of information to log into CEAC. Your application information on CEAC is secure. Do not share information about your case on social media, and never give your case number to strangers. Make sure you only share this information with people you know and trust. Keep in mind that if you add anyone’s email address to your case so they can receive updates and instructions – such as another family member or friend – that person will receive your log-in information. If you want to share your information with anyone else, that is up to you. Upon receipt of your approved petition from USCIS, NVC will send your log-in information to you (the visa applicant), your petitioner in the United States, and your attorney (if you have designated one). Keep in mind that you cannot begin to pay fees or submit documents until you receive this letter from NVC instructing you to begin processing.
NVC will send you a letter or e-mail with your case number and a separate invoice ID number. After NVC receives your approved petition from USCIS, NVC creates a case file for you at the Department of State and assigns you an NVC case number. The National Visa Center (NVC) will send you both of those numbers. NVC will send you both of those numbers when they receive your approved petition from USCIS. Immigrant visa applicants use their National Visa Center (NVC) case number and invoice ID number to log into CEAC. My scanner automatically saves my documents in a file type that CEAC doesn’t accept. My scanner won’t save my document in the required size. The “Submit Documents” button isn’t working. How do I add a derivative family member to my case? How do I change a derivative family member’s status to “follow-to-join”? What if my derivative family member wants to wait to immigrate? How do I read the status on the Affidavit of Support tab and Civil Documents tab? How do I read the status chart on my CEAC summary page? How do I update my mailing address or phone number? I’m not getting alerts from NVC that there has been a change in my CEAC account.
Is my personal information on CEAC secure? Where do I find my NVC case number and invoice ID number?
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